Complaints and Feedbacks

We value our customers and strive to provide the best possible service. To help us improve, we’ve introduced a Complaints and Feedback Form. This is your opportunity to share your concerns, suggestions, or experiences with us.

When to Use the Form:

1. Unsatisfied with Customer Service: If you’ve already contacted customer service about your queries but didn’t receive a satisfactory resolution. If you have not done this yet, we advise to first contact our customer support team first and they will be more than happy to resolve your issue. Visit our Contact Us page for contact details
2. General Complaints: If you have a complaint about any aspect of our products, services, or experience.
3. Feedback and Suggestions: If you’d like to share ideas or feedback that could help us improve.

How We Handle Complaints:

• Dedicated Team: When a complaint is submitted, it is forwarded to a dedicated complaints team, which is independent of the customer service team and is comprised of senior members of our management.
• Thorough Investigation: Each complaint is investigated thoroughly to ensure all concerns are addressed effectively.
• Quick Resolution: We aim to resolve all complaints within 24 working hours of receiving them.
• Customer Notification: Once the issue is resolved, our Complaints Team will email you with the results of the investigation and any actions taken to address your concerns.

Your input is invaluable to us, and we are committed to ensuring your experience with us is nothing short of excellent. Let us know how we can do better!